Support

Get in touch

Have a question or running into an issue? We’re here to help.

For fastest response, use the chat widget (bottom-right corner) or email us directly. We typically respond within a few hours on business days.

Common questions

How do I get started? Install CatalogShoot from the Shopify App Store. Once installed, open any product in your Shopify admin — you’ll find the CatalogShoot block directly on the product page. Select a model and generate your first try-on photo.

Which product types work best? CatalogShoot is built for apparel: tops, shirts, dresses, outerwear, knitwear, bottoms, and activewear. Products that are worn on the body get the best results.

What is the Model Library? The Model Library lets you save and reuse AI models across all your products. You can upload a reference photo to use as a model, or generate a custom model in the Model Studio by choosing parameters like gender, ethnicity, body type, and pose.

What is “face locking”? Because CatalogShoot uses a garment-transfer approach, the model’s face and body stay perfectly consistent between generates. Save a model once and reuse it across 100 products — the same face every time.

How do I generate for multiple products at once? Select products in your Shopify product list, click the CatalogShoot bulk action, choose a model, and generate. Results are added directly to each product’s Shopify gallery.

What happens when I activate a photo? The generated try-on photo is pushed directly to your Shopify product gallery. Your original product photo is preserved — the AI photo is added alongside it.

What if I don’t like a generated photo? Just generate another one. Nothing is pushed to Shopify without your approval — you review each result first.